Returns & Exchanges
At VERB, we want you to love your hair. If you are not completely satisfied with your purchase, we offer a 30-day return window for all products ordered through our official store.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
2
Pack Your Products
Securely place the items in their original packaging or a sturdy box to ensure they arrive back to us safely.
3
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and affix it to the outside of your package.
4
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing